PRIVACY POLICY

A Hand to Humanity NGO
Website: https://ahandtohumanity-ngo.org
Effective Date: April 17, 2025   |   Last Updated: April 17, 2026

1. Introduction

A Hand to Humanity NGO (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our donors, volunteers, beneficiaries, website visitors, and all other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://ahandtohumanity-ngo.org), make a donation, participate in our programs, or otherwise engage with our organization.

By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or provide your personal information to us.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Full name and contact information (email address, phone number, mailing address)
  • Payment and billing information (credit/debit card details, bank account information, PayPal account) processed securely through our payment providers
  • Donation amounts, frequencies, and designated causes
  • Messages, inquiries, or feedback submitted through our contact forms
  • Volunteer application details, skills, and availability
  • Event registration information
  • Newsletter subscription preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version, operating system, and device type
  • Pages visited, time spent on each page, and referring URLs
  • Clickstream data and navigation patterns
  • Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party sources such as payment processors (PayPal), social media platforms, analytics providers (Google Analytics), and publicly available sources, which we may combine with information we already hold.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing donations and issuing donation receipts and tax acknowledgment letters
  • Communicating with you about your donation, volunteer activities, or inquiries
  • Sending newsletters, program updates, impact reports, and fundraising appeals (with your consent)
  • Registering and managing your participation in events and programs
  • Improving our website, services, and programs based on usage data and feedback
  • Complying with legal obligations, including financial reporting and anti-money laundering requirements
  • Protecting the security and integrity of our operations
  • Conducting internal research and evaluation of our programs and impact

We will not use your personal information for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

  • Consent: Where you have given us clear and specific consent to process your data for a stated purpose (e.g., receiving our newsletter).
  • Contractual necessity: Where processing is necessary to fulfill our obligations to you (e.g., processing your donation).
  • Legal obligation: Where we are required by law to process your information (e.g., financial records for tax purposes).
  • Legitimate interests: Where processing is in our legitimate interests as a nonprofit organization (e.g., improving our website and donor experience), provided these are not overridden by your rights.

5. Sharing Your Information

A Hand to Humanity NGO does not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and conducting our activities, including payment processors (PayPal), email marketing platforms, website hosting and maintenance providers, and analytics services (Google Analytics, Google Tag Manager). These providers are contractually obligated to protect your information and may only use it as directed by us.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of A Hand to Humanity NGO, our donors, beneficiaries, or the general public.

5.3 Organizational Partners

With your explicit consent, we may share your information with partner NGOs, community organizations, or government agencies involved in delivering the programs and services you have supported. We will always inform you before doing so.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Specifically:

  • Donation records are retained for a minimum of seven (7) years to comply with financial and tax regulations.
  • Volunteer and program participation records are retained for five (5) years following the conclusion of your participation.
  • Marketing and communication preferences are retained until you withdraw your consent or unsubscribe.
  • Website analytics data is retained for up to twenty-six (26) months.

When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our fundraising activities. The types of cookies we use include:

  • Essential cookies: Necessary for the website to function correctly, including secure donation form processing.
  • Analytics cookies: Used by Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymized.
  • Marketing cookies: Used by Google Tag Manager and PayPal to deliver relevant donation appeals and measure campaign effectiveness.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the donation process. For more information, please review the cookie policies of Google (https://policies.google.com/technologies/cookies) and PayPal (https://www.paypal.com/privacy).

8. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

  • Right of access: The right to request a copy of the personal information we hold about you.
  • Right to rectification: The right to request that we correct any inaccurate or incomplete information.
  • Right to erasure: The right to request that we delete your personal information, subject to legal obligations.
  • Right to restrict processing: The right to request that we limit the way we use your data.
  • Right to data portability: The right to receive your data in a structured, commonly used format.
  • Right to object: The right to object to our processing of your data for marketing purposes.
  • Right to withdraw consent: The right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure payment processing through PCI DSS-compliant providers (PayPal)
  • Access controls limiting staff access to personal data on a need-to-know basis
  • Regular security audits and vulnerability assessments
  • Staff training on data protection and privacy best practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to notifying you promptly in the event of a data breach that affects your rights and freedoms.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at the address below. We will promptly delete such information from our records.

Our programs may benefit children and families; however, all information collected in connection with program beneficiaries is handled with the highest level of care, confidentiality, and in accordance with applicable child protection laws and policies.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

A Hand to Humanity NGO

Website: https://ahandtohumanity-ngo.org

Email: info@ahandtohumanity-ngo.org

Mailing Address:recovery@ahandtohumanity-ngo.org

Phone: +237 694-682-198

We are committed to resolving any complaints about our collection or use of your personal information. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by posting the updated policy on our website with a revised “Last Updated” date, and where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.

Thank you for trusting A Hand to Humanity NGO.

Together, we are transforming lives through compassionate care.